Our policies

Please review these before booking so your visit goes smoothly.

Appointments

  • Your appointment is confirmed once you receive a confirmation message.
  • Facial treatments for clients under 18 require parental consent. Brazilian services are for clients 18 and over.
  • Only the scheduled client may enter the treatment room. No additional guests or children, so please arrange childcare ahead of time.
  • Time is reserved between clients so the room and equipment can be fully disinfected.

Cancellations

  • Please give at least 24 hours' notice to cancel, so someone else can take the time.
  • Cancellations with less than 24 hours' notice are charged 50% of the booked service.
  • No-shows are charged 100% of the booked service.

Late arrivals

  • If you arrive late, your session may be shortened so the next client isn't delayed. Depending on how late you are, there may not be enough time to start the treatment.
  • You're responsible for the full session price regardless of the treatment time given.
  • Arriving more than 10 minutes late counts as a late cancellation and is charged 50% of the booked service.

Sales & returns

  • All sales are final. There are no refunds on services rendered or retail products purchased.
  • Unused, unopened products may be exchanged within 30 days of purchase.
  • Prices for services and products may change without notice.

Health

  • If you have any cold symptoms or have been in contact with someone with COVID-19, please reschedule rather than come in.