Our policies
Please review these before booking so your visit goes smoothly.
Appointments
- Your appointment is confirmed once you receive a confirmation message.
- Facial treatments for clients under 18 require parental consent. Brazilian services are for clients 18 and over.
- Only the scheduled client may enter the treatment room. No additional guests or children, so please arrange childcare ahead of time.
- Time is reserved between clients so the room and equipment can be fully disinfected.
Cancellations
- Please give at least 24 hours' notice to cancel, so someone else can take the time.
- Cancellations with less than 24 hours' notice are charged 50% of the booked service.
- No-shows are charged 100% of the booked service.
Late arrivals
- If you arrive late, your session may be shortened so the next client isn't delayed. Depending on how late you are, there may not be enough time to start the treatment.
- You're responsible for the full session price regardless of the treatment time given.
- Arriving more than 10 minutes late counts as a late cancellation and is charged 50% of the booked service.
Sales & returns
- All sales are final. There are no refunds on services rendered or retail products purchased.
- Unused, unopened products may be exchanged within 30 days of purchase.
- Prices for services and products may change without notice.
Health
- If you have any cold symptoms or have been in contact with someone with COVID-19, please reschedule rather than come in.